IP-phones from Canada's Aastra Telecom sets sales record at the Norwegian Opera

Solidus eCare gives the sales department at the Opera a full overview of the influx of customer calls at any time. In the last year the company has experienced a dramatic increase in sales.

When the new opera opened the sales staff received 2000 calls daily.  With the IP-based customer service system the sales group has an overview of the influx of customer calls at all times.  External colleagues can be called in and serve customers as long as they have access to internet.

The 570 employees at the Opera use cell phones when moving around the area.  70 base stations mean they call internally when on-site.  When they leave the Opera the phone switches to regular cell phone use. 

In addition to the customer service centre the delivery consists of an Ericsson MX-One-Central with 600 users (phone and IP).  The next step is to integrate the reception functions with the employees’ calendars so it is possible to see when an employee is available.

Sales Director Lars Kjennerud in Aastra Telecom Norway says he has experienced an increasing interest for their customer service solution in the Norwegian business market over the last few years.

Aastra Telecom is an international company with headquarters in Canada.  Aastra is a leader in the field of developing telecommunication solutions for all types of businesses – large as well as small.  The solutions are innovative and integrated, and cover all communication needs of the business.

Aastra’s solutions optimizes and increases the efficiency of a business’ communication by offering the customers a complete series of IP-based and traditional communication tools – telephones, systems and soft-ware.  The IP-based solutions are building on open standards. 

 

For more information about Aastra please visit the website; www.aastra.com

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